Guarantees, Shipping and returns

Need to make a return or an exchange?

60 day return policy:

We think we have an awesome product, we have placed a lot of effort in selecting the best fabrics and materials, giving special emphasis in comfort and quality. We want you to be completely satisfied with all our products! we accept returns and exchanges 60 days from purchase date on all orders.   For a full refund please return the item unworn and in new condition, with all of its original tags and packaging

*Does not apply to sale items, where all sales are final.

Exchanges:

All of our products are designed with care and attention to detail, the sizes are intended to be ‘race-cut’, however we understand sometimes is hard to ‘feel’ the right fit. If your clothing doesn't fit we will exchange it!  All exchanges will be transacted upon the return of that item, provided it arrives in the same condition as originally shipped (not yet ridden in).

Eat the donut program:

Cyclists love coffee stops. and donuts. and all kinds of pastries. this becomes even more true during the winter / off-season months.

Our appreciation for sweets and sweat brought about the 'eat the donut' program.

If you purchased a grade jersey during the off-season, and lost weight from your climbing, send us an email explaining your journey down the scale, through the uphill routes. your message should include:​

  • Your full name
  • The order number from your original purchase
  • A picture of you in that jersey
  • Size of your original jersey and size you are now requesting

You will get 30% off a new jersey from any collection. 

* This program only applies to grade jerseys

* Limit one jersey per year (calculated from the original purchase date + 365 days)

Lycra-retirement care program:

Rubber side up? It happens! 
If you crash, and after frantically checking your bike and pausing your bike computer, you notice there was some damage to your perfectly coordinated matchy-matchy kit?

Wearing your favorite team every day until the lycra on your bib shorts becomes transparent? Nobody wants to see that!

Not to worry… grade’s lycra-retirement program has you covered and will help you mend things up. send us an email describing your experience, message should include: 

  • Your full name
  • The order number from your original purchase
  • A picture of you in that jersey, or if it is too revealing, just a pic of the kit
  • Size of your original kit and size you are now requesting

You will get 30% off a new kit from any collection. 

* This program only applies to grade kits.

* Limit one jersey per year (calculated from the original purchase date + 365 days)

 

1 year guarantee:

All of our products go through strict quality assurance process. Performance is our top priority, we use only the best Italian fabrics, and state of the art technology to build our products, however sometimes there can be manufacturing errors. All of grade’s products come with a one year guarantee that covers manufacturing defects. Please send us an email letting us know the issue and we will happily replace your item.

Shipping:

The majority of our orders ship within 48 hours assuming you ordered on a business day. Please allow 3-5 business days to receive your order. We ship worldwide at a flat rate. All prices are in US dollars. If you don't see your country in the pulldown menu, send us an email and we will look into shipping to your country. as with any international shipping the customer is responsible for any tariffs, taxes, or duties imposed at your countries border.

sale items: all sales on sale items are final.

Sizing Chart

fit: race fit - designed for performance with elastic fabrics intended to stretch tight and close to the body.

for best results, take measurements using a flexible tape measure, unclothed, and while standing up in a relaxed position.

if your measurement falls between two sizes, we recommend sizing up for a more comfortable fit.

A. chest: measure under your arms, around the fullest part of your chest horizontally. 

B. hips: measure around the widest part of your hips while standing up and your feet sit aligned to your shoulders. 

men's sizing

 

women's sizing